Returns & Exchanges
At New Eco Products, we stand by the quality of our sustainable home goods and offer a 30-day window for returns on all unused items in their original packaging. We strive to make the return process as eco-friendly and seamless as possible to ensure your complete satisfaction.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a digital return authorization.
Prepare the Package
Carefully pack your items using the original biodegradable packaging materials to ensure they arrive back at our warehouse safely.
Ship Carbon-Neutral
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for carbon-neutral transit.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing